Returns and Refund Policy
At Luxuria Empire, we are dedicated to providing high-quality products and a seamless shopping experience. If you encounter any issues, our returns and refund policy ensures clarity and fairness.
Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service team within 7 business days of receiving the item. We will carefully evaluate your case and offer a refund or replacement, as appropriate.
Sealed Products
Returns are accepted only for products in their original packaging with the seal intact. Due to the nature of our products—such as cosmetics, perfumes, and other sealed items, this policy ensures the highest standards of quality and safety for all our customers.
Refund Requests
To request a refund, kindly submit your claim via our support channel, including the following information:
- Your order number.
- A detailed description of the issue.
Once your claim is submitted, our team will review your request promptly. Please note that processing refund requests may take up to 7 business days from the date your claim is received. We appreciate your patience as we work to resolve your issue efficiently.
Non-Returnable Items
Products with broken seals or that have been used are not eligible for return, unless they present a manufacturing defect. This policy maintains the integrity and trustworthiness of our product offerings.
Luxuria Empire is not responsible for any allergic reaction.
Contact Us
If you have any questions or need further assistance, please reach out to our customer service team at info@luxuriaempire.com.
Thank you for choosing Luxuria Empire. Your satisfaction is our top priority, and we are here to help with any concerns.
